Veterans News

Competent Care if You’re Willing to Wait

AMAC Member: Dave Pease

Location: Texas

I have been using VA Health Services for about 10 years. During that time, I have found care to be competent if you have time to wait.

Once when I had surgery scheduled, I was prepared for surgery and ready to go through the surgery room doors. All of a sudden, my procedure was cancelled. the reason given was there was only one operating room and it had to be given up for someone with a higher priority. This was after waiting 5 months for surgery and taking time off for work for both myself and my wife as I needed someone to drive me home after surgery. I was rescheduled for 45 days later and the surgery was done. Another time, I needed foot surgery for ‘hammer toe’. That was scheduled for 2.5 years later.
It is difficult to get an appointment to see my doctor for 2 months or less, and sometimes over 3 months. When it is time to schedule a follow-up for like 3 months. They say their calendar does not go out that far, to call back in another month. So then your follow-up appointment will be 4 months instead of 3 months.

I like the fact that all labs and x-rays are done in house and convenient.

I have gone to ER at the VA and most of the time I have to wait all day long. I have not been since I understand they have changed this way of getting to see a doctor.

I now have Medicare and use that for anything where I need a faster appointment. I usually can see my doctor in a few days if not the same day.

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